Refunds to Returns and Cancellation Policy

Effective Date: 01/10/2023

At PrecarMart.com, we strive to provide a transparent and fair Refunds & Cancellation Policy to ensure your satisfaction when using our services. Please read this policy carefully before making a purchase or engaging with our website. By using our services, you agree to adhere to the terms and conditions outlined below.

1. Cancellation of Vehicle Purchases

1.1. Canceling a Purchase

If you have initiated a purchase through Precarmart.com, you may have the option to cancel the purchase before the vehicle is delivered to you. You may also have the option to cancel the purchase after vehicle delivery in some special circumstances. In case the full payment is not received within 7 days of the booking, Precarmart reserves the right to cancel the booking and levy cancellation charges.

1.2. Cancellation Fees

In the event of a cancellation, you may be subject to certain fees or charges associated with processing the cancellation. If a car is canceled before delivery, it attracts minimum charges of Rs 5,000. Post-delivery cancellations are accepted only in special circumstances and the charges will be levied on a case-by-case basis.

2. Refunds

2.1. Refund Eligibility

• Misrepresentation: If the vehicle you purchased was misrepresented in the listing, and the misrepresentation significantly impacts its value or condition.
• Undisclosed Issues: If the vehicle you purchased was misrepresented in the listing, and the misrepresentation significantly impacts its value or condition.
• Failure to Deliver: If Precarmart fails to deliver the vehicle within the agreed-upon timeframe or fails to deliver it in the promised condition.

2.2. Refund Process

To request a refund, you must contact our customer support team within 7 days of receiving the vehicle. We may require documentation, such as inspection reports or communication records, to process your request.

2.3. Refund Amount

We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. You can manage cookie preferences through your browser settings.

2.4. Refund Timeline

Refund to customer will be processed within 7 days.

3. Returns

3.1. Quality Issues

It is extremely unlikely that you will face quality issues with our cars as each car goes through rigorous quality testing. However, in an exceptional case where there is a major flaw found post-delivery of the car due to an issue which existed before it was handed over to you, rest assured we will take responsibility and resolve it. We will either get the issue rectified or take the car back based on what the issue is and how severe it is. This is applicable for 5 days from the date of delivery.

3.2. Other Issues

In case one wants to return the car for issues such as lack of space, preference for a different colour of the car etc., we currently don't allow that.

4. Dispute Resolution

4.1. Arbitration

If mediation is unsuccessful, disputes may be resolved through arbitration in accordance with our Terms of Service.

5. Changes to this Policy

We reserve the right to update or modify this Refunds & Cancellation Policy at any time to reflect changes in our services, regulatory requirements, or operational considerations. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically to stay informed of any updates.

6. Contact Us

If you have questions, concerns, or need assistance related to our Refunds & Cancellation Policy, please contact us at [email protected].

By using Precarmart.com, you acknowledge and agree to comply with the terms and conditions outlined in this Refunds & Cancellation Policy.